The Colostomy Association of Victoria, also known as CAV or COLOVIC, is a not-for-profit, non-government self-help organisation formed in 1959. In partnership with the Department of Human Services and Medicare, our volunteer organisation serves ostomates with empathy and compassion so that they may live dignified, healthy and integrated lives in our community.
One important service our volunteers provide is the management of the monthly order that each member places for stoma appliances and medical pharmaceuticals.
Another important service is our Stomal Therapy Clinic each Wednesday. CAV members can make an appointment for a free 30 minute consultation with our Stomal Therapy Nurse (STN).
All members are welcome to visit us at Block Arcade. Come in to collect your orders, for a consultation with out Stomal Therapy Nurse (STN), or simply come in for a chat and a cuppa!
TUESDAY NOVEMBER 7 – MELBOURNE CUP DAY HOLIDAY – CLOSED
MONDAY DECEMBER 25 – CHRISTMAS DAY HOLIDAY – CLOSED
TUESDAY DECEMBER 26 – BOXING DAY HOLIDAY – CLOSED
MONDAY JANUARY 1 – NEW YEARS DAY HOLIDAY – CLOSED
CHRISTMAS AND NEW YEAR ORDERS
CAV will operate an EMERGENCY SERVICE ONLY over the holiday period, except for public
holidays, but we may not be able to assist in all emergencies. That is because our suppliers’
warehouses close over the holiday season, as do some of the suppliers’ offices.
We will try our best!
POST ORDERS YOU REQUIRE BEFORE CHRISTMAS
The weeks leading up to Christmas are AUSTRALIA POST’s busiest weeks of the year.
CAV advises that DECEMBER POST ORDERS be with the CAV before midday Wednesday December 6.
We will attempt to have posted all December orders before close of business on Monday December 11,
allowing Australia Post 9 working days to deliver your supplies.
POST ORDERS received after Monday December 11
will be processed in a timely manner and dispatched with Australia Post.
CAV would not expect those parcels to be delivered before early January 2017
COLLECT ORDERS YOU REQUIRE BEFORE CHRISTMAS
CAV advises that DECEMBER COLLECT ORDERS be with the CAV before midday
Wednesday December 13. Our policy is “THINK 7” – 7 days from order to collect.
COLLECT ORDERS received after Wednesday December 13 will be processed in a
timely manner and placed on the shelf between Monday December 18 and Friday
ORDERS RECEIVED AFTER 10am DECEMBER 20, 2017
Any December order placed after 10am Wednesday December 20 will not be
available for collection, or dispatched by post, until January 8, 2018,
ANNUAL FEES WERE DUE JULY 2017– IF NOT YET PAID PLEASE PAY PRIOR TO PLACING YOUR NEXT ORDER
The $50 / $60 fee may be paid prior to the due date.
Please see Membership page for payment details.