CAV offers two online ordering options:

• WEBSITE ORDER FORM
• CAV MEMBER PORTAL

SUBMITTING AN ORDER

Orders must include:

• Member’s FULL NAME as per MEDICARE CARD
• The 10 digit MEDICARE CARD number
• The CRN number that is to the left of the member’s name on the MEDICARE CARD
• The expiry month and year of the MEDICARE CARD
• The requested dispatch method – PICKUP or AUSPOST
• An indication as to whether the order is a SINGLE MONTH or DOUBLE MONTH order
• SAS product codes and quantities required.

Orders can be submitted by:

• CAV MEMBER PORTAL (T&Cs apply)
• WEBSITE ORDER FORM
• EMAIL
• POST
• CAV COUNTER

ORDERING CYCLES

REGULAR / ONE MONTH / SINGLE MONTH SAS SUPPLY
Quantities ordered are equal to or less than the ONE MONTH SAS ENTITLEMENT allocated to the PRODUCT PURPOSE GROUP.

DOUBLE / DOUBLE MONTH / TWO MONTH SAS SUPPLY
Quantities ordered exceed, but are not more than double, the ONE MONTH SAS ENTITLEMENT allocated to the PRODUCT PURPOSE GROUP.

SUPPLY OPTIONS

PICK UP
There is no charge for PICKUP of stoma supplies from the CAV counter.

AUSPOST ePARCEL DISPATCH
A mobile or email contact is required on file at CAV. See COSTS at the foot of this page for prices.

SUPPLY TIMELINES AND GUIDELINES

THINK 7	Allow CAV up to 7 days to process an order.
THINK 7 + 7	Allow a further 7 days for AUSPOST delivery.
THINK 7 + 7 + 7	Order 21 days before you will need any ordered products.

The CUT-OFF DATE for accessing an SAS entitlement to be supplied in the current month is the 26th. A member’s monthly SAS ENTITLEMENT for a month cannot be accessed or issued after that date. The ostomate’s SAS ENTITLEMENT for that month is LOST / FORFEITED.

Orders received on the 27th, 28th, 29th, 30th or 31st of any month can still be activated, but will be activated as the member’s SAS ENTITLEMENT for the following month, and will be ready for collection or AUSPOST dispatch on the 7th of the following month.

Orders placed for an SAS entitlement to be supplied in a future month will be activated on the first working day of that future month, and ready for collection or AUSPOST dispatch 7 days later.

RESTRICTED PRODUCTS

SAS items listed in the PRODUCT PURPOSE GROUPS below are restricted, and can be supplied only after an AUTHORISATION FORM is submitted to CAV.

• Cleanser Wipes
• Gelling Agents
• Stoppers
• Irrigation Sets
• Catheters
• Wound pouches
• Peristeen

SAS ENTITLEMENT LIMITS

Every item listed on the SAS is:

• assigned a specific PRODUCT CODE;
• allocated a quantity limit; and
• assigned to a PRODUCT PURPOSE GROUP.

If more than one product from a PRODUCT PURPOSE GROUP is ordered in the same month, the quantity limit for each product will be reduced. Adhesive remover products are an example:

• 12010 – spray – SAS limit 2 per month – 1 spray per box = 2 boxes / month
• 12011 – wipes – SAS limit 60 per month – 30 wipes per box = 2 boxes / month

If both were ordered in the same month, only one of each could be supplied.

MEDICARE and SERVICES AUSTRALIA require that CAV ensures supply of SAS items meets the strict SAS GUIDELINES. When necessary, CAV will adjust orders accordingly.

COSTS

CURRENT STOMA APPLIANCE SCHEME FINANCIAL YEAR ACCESS FEE

Concession	$70.00
Non-Concession	$80.00

CURRENT OPTIONAL HANDLING / AUSTRALIA POST DELIVERY

One parcel containing a one month SAS supply – max 7kg	$16.00
One parcel containing a two month SAS supply – max 10kg	$25.00