Fees

STOMA APPLIANCE SCHEME FINANCIAL YEAR ACCESS FEE (NON-REFUNDABLE)
$50 CONCESSION      $60 NON-CONCESSION

Pay this fee to the COLOSTOMY ASSOCIATION OF VICTORIA before you place your first order each financial year. You will then be eligible to place orders with the CAV and have MEDICARE pay for the supplies. If you do not pay the fee the CAV will not process your order through the STOMA APPLIANCE SCHEME because MEDICARE will not cover the cost of your prescribed products. Your only other option would be to purchase the products from the CAV at retail prices.

The CAV will ensure that the SAS monthly and annual entitlement limits set for each product ordered have not been exceeded, then we will supply your entitled products, for collection from the CAV premises (no charge) or dispatched with AUSTRALIA POST (fees apply).

OPTIONAL HANDLING / AUSTRALIA POST DELIVERY FEES – VIC, TAS, SA, NSW, ACT
$14 – delivery of 1 parcel containing 1 month’s SAS supply to VIC TAS SA NSW and ACT.

$21 – delivery of 1 parcel containing 2 month’s SAS supply to VIC TAS SA NSW and ACT

Consult the CAV for charges for parcels dispatched to QLD, WA, and other territories.

SUPPLIES DELIVERED TO YOU WITHIN 3 WORKING DAYS
CAV can arrange courier delivery to your home. Couriers are arranged by the suppliers, who invoice the cost of the services to the CAV, so courier fees are payable to the CAV in advance of supply. A CAV volunteer can determine the costs, arrange payment by credit card or by debiting your PREPAID PARCEL DELIVERY account, and then place the order. This service is not available to remote rural areas or to post office boxes. You must be home to accept delivery.

PAYMENT OPTIONS
CASH at the CAV counter
CREDIT CARD – a $1 fee is applied per $100 transacted.
CHEQUE – made payable to Colostomy Association of Victoria INC

ONLINE OR AT BANK – COMMONWEALTH BANK OF AUSTRALIA – 063 001 0090 883.

Ensure that the name of the CAV client is recorded on cheques and in all online transactions.

REFUNDS
SAS FEES
are not refundable. Funds paid for HANDLING / PARCEL DELIVERY may be refundable at the discretion of the CAV FINANCE TEAM. A form must be completed to establish the bonafides of the person applying for the refund. GST, an ADMINISTRATION FEE, BANKING FEE and FINANCE FEE will be applied. Note that CAV may not refund PREPAID PARCEL DELVIERY FUNDS if you are transferring to another association.