Orders

CAV members who have paid the ANNUAL STOMA APPLIANCE SCHEME (SAS) ACCESS FEE (see MEMBERSHIP page on this website) are able to order stoma appliances and pharmaceuticals and have the cost of those products paid by MEDICARE.

HOW CAN I PLACE MY ORDER?

Online, post, fax, phone, email or in person at the CAV

WHEN SHOULD I PLACE MY ORDER?

Place your order four weeks before you are going to run out of products.

HOW LONG WILL IT TAKE TO GET MY SUPPLIES?

It takes seven days to process an order from arrival of the order at the CAV to the order being placed on the shelf for collection or in the post. We use AUSTRALIA POST to deliver supplies, so allow another 7 days for delivery.

Note that the CAV cannot process an order for any particular month until that month has begun.

HOW MANY ORDERS CAN I PLACE EACH MONTH?

Members usually place ONE order each month – 12 per year. An order should include ALL the products used – bases / bags/ wipes / sprays / seals etc.

HOW MANY PRODUCTS CAN I ORDER EACH MONTH?

Ostomates cannot order unlimited supplies – there are monthly limits applied to every product and certain products, such as ostomy belts and support garments, may be limited to as few as 4 per calendar year. CAV volunteers can inform members about relevant quantity limits.

IF I FORGET TO ORDER IN ANY MONTH CAN I GET THAT MONTH’S ORDER LATER?

No.

WHAT IF THE MONTHLY LIMIT ON A PRODUCT IS NOT ENOUGH TO MEET MY NEEDS?

If an ostomates needs to order more than the monthly limit of any product on the SAS, then an ostomate will need to access an APPLICATION FOR ADDITIONAL SUPPLIES FORM – this must be completed by a Stomal Therapy Nurse (STN).